I have had my Rena XP2 for more than a few years now. It appears that it is no longer pumping water back into the tank.

by Steve
(Dayton OH USA)

When I unplug it and plug it back in, I can see the water being sucked into the filter, but I cannot see the water coming out of the output end back into the tank. It comes out breifly, and then stops.
I clean it out monthly, and it IS due for a cleaning, but it has never stopped working like this.
Any ideas or suggestions?

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A: Slow flow is generally caused by poor priming and water flow through the system.There have been a number of Q&A's already posted on this subject. Here are some links to those sections:

http://www.planetrena.com/rena-filstar-performance-questions.html

http://www.planetrena.com/Filstar-Rena-FAQ.html

You will need to scroll down the page to find them but there are at least 4 or 5 questions and troubleshooting guides on this subject on either page. Please don't hesitate to contact us again if you think you need parts or discuss parts that might fix the problem.