http://www.planetrena.com/rena-fountain-blog.html The Planet Rena NEWS Blog sends the latest info on new products from Rena, Mars Fishcare, Pond Care and API directly to you. Plus, get new ideas for fountains, ponds, aquariums and water gardens. en-us Rena Fountain Wed, 15 May 2013 17:54:08 GMT Wed, 15 May 2013 17:54:08 GMT planetrena.com d1f5c3ae527f71eeacc437cff83010fe http://www.planetrena.com/where-can-i-get-warranty-support.html About 2 months ago I bought the Rena Filstar XP2 and after a short time of use it developed cracks around the holes in the motor assemble (the holes that Wed, 15 May 2013 17:54:04 GMT 7a51a002df6243c60a469965e92185fc http://www.planetrena.com/how-can-i-get-a-manual-for-my-rena-filstar-xp3.html I recently got a fish tank from a friend and it has the Rena Filstar XP3, but no manual, can u help me with this? A: You can buy a manual, or you can download Wed, 08 May 2013 20:28:57 GMT 6940bb883acdff0a5cb520485fd8b8dc http://www.planetrena.com/do-i-need-a-new-filter.html Unplugged and cleaned my xp3. When I plugged it back in, there was a spark and it stopped working. Is it totally fried or is there something I can do? Thu, 02 May 2013 14:26:23 GMT 664973693a0355245bd0204c720b5f12 http://www.planetrena.com/parts.html I have a xp 3. my canister has a crack in it and leaking water. I cant seem find a replaceable one. everything else works. i hate to buy complete unit Tue, 30 Apr 2013 13:00:28 GMT f0f2cb25cfe014db2ea47eb3082ecf90 http://www.planetrena.com/leak-on-top-left-clip-xp3.html Yesterday I cleaned my filter and drained it and let the aquarium fill the canister. I read and it said my canisters wearnt lined up right. It was right Tue, 23 Apr 2013 12:44:37 GMT ba82622e5483ecdf07996f0bfa70a37a http://www.planetrena.com/xp2-not-working.html I love my XP filters-I have 3 of them in service for over 4 years now for aquatic turtles. One unit is now making a humming noise, impeller does not turn. Tue, 16 Apr 2013 12:12:15 GMT af29aa7139fd5cab241f8e108c00b761 http://www.planetrena.com/i-have-an-xp1-aftrer-cleaning-my-tank-and-filter-i-reprimed-my-pump-waited-2-min-and-the-started-my-pump-it-now-has-a-grinding-noise-and-will-not-pump-water-out-the-flow-tube-any-suggestions.html I bought a used XP1 from our local pet store, brought it home and it work fine for a month. when we cleaned our turtle tank and cleaned the filter we notice Mon, 15 Apr 2013 20:46:52 GMT cb1f3b01e7dce06345e4c5edbd6ace7d http://www.planetrena.com/when-cleaning-today-one-of-my-clips-broke-off-the-attachment-at-the-box-so-now-i-cant-get-a-seal.html Broke off the little claw where it attaches to container. Just got is and don't want to spend another 200 bucks. Xp4. Love it help!!! A: You need to Mon, 15 Apr 2013 20:33:49 GMT 9dd5bf61477cbd0f2a9e0d39dc1c2600 http://www.planetrena.com/rena-filstar-xp2-will-not-run.html I had this filter running great for years! I put it aside for about 8 months as I was repairing a leak in that tank. Went to start it up today and nothing. Mon, 15 Apr 2013 20:20:49 GMT e219481c140953e2f89123af8b8bde91 http://www.planetrena.com/what-can-i-do-to-stop-my-xp3-from-leaking-out-the-sides-of-the-lid.html I came home from work one day to underneath and all around tank soaking wet. (125gal). Filter was clogged with a plant. I unclogged intake. Reattached Sun, 14 Apr 2013 15:33:40 GMT a0f11216407cae59d849cf7c466eedba http://www.planetrena.com/low-water.html Hi I have the Rena xp4 for about 3 months. Just a few days ago the water level went below the motor and stayed at half of the first basket. I tried to Sun, 07 Apr 2013 12:51:59 GMT e615e5d6406e4ba7a8b4a9c64dca2bbc http://www.planetrena.com/cant-prime-new-xp1-and-missing-parts.html I bought an xp1 rena filter, this is not my first had one many years ago loved it, but I cannot not get this one to prime. It is only approx 24 from the Tue, 26 Mar 2013 13:15:44 GMT 8b2a7a99538cecde44c42fce6320c603 http://www.planetrena.com/do-i-need-three-size-6-carbons-and-three-size-5-ammonia-zorbs-in-my-rena-xp4-to-adequately-filter-a-120-gal-goldfish-tank.html I just got my XP4 set up yesterday on my 120 gal goldfish tank (no fish yet), and I am a little confused as to HOW MUCH media I need. I have 2/2 bottom Mon, 25 Mar 2013 17:16:56 GMT c7c47fd3777c995dd33a6ee1c40521fe http://www.planetrena.com/replacement-parts-tray-for-xp1-filter.html Can you still get this replacement parts tray -- can't find it on Internet. A: The old tray has been replaced by the new accessories available at www.planetrenadirect.co Sat, 23 Mar 2013 20:39:12 GMT a41d409fd9c76c33f3ccf78be40cecce http://www.planetrena.com/why-do-i-have-very-little-water-pressure-on-my-filter.html I have a Rena XP2 filter on a 46 gallon bow front tank. I have had it for a year now but it has lost water pressure on the outlet pipe. I have consulted Sat, 23 Mar 2013 12:12:58 GMT 8657e254292e0b917c66c0ad4331e429 http://www.planetrena.com/water-is-just-trickling-through-my-disconnect-block.html I'm not sure if my disconnect block is working. It primes VERY slowly and the flow is very weak. A: As long as you are following the directions for priming, Mon, 18 Mar 2013 12:17:21 GMT 91e133cb38b8faf880ec1f32ea483da6 http://www.planetrena.com/hard-water-deposits-on-tubing.html I have only run my XP2 for a month and have noticed a lot of white spots building up inside the tubing. I live in an area that has very hard water and Wed, 13 Mar 2013 11:23:46 GMT cb40a1e9a83ad16a724db43d8aeb4675 http://www.planetrena.com/how-do-i-stop-water-leaking-out-of-the-plug-entry-hole-on-an-xp3.html I just bought an XP3, set it up and a slow leak of water is coming form to port that allows the power cord to enter the top. Is there a way to correct Sun, 10 Mar 2013 12:29:09 GMT f1302d0ddd7284999be67bd4a3d29e68 http://www.planetrena.com/is-there-a-way-to-decrease-the-flow-slightly.html Our Dwarf Gouramis are finding the current too strong as they have been hiding from the flow ever since we installed the Filstar XP s . I have a 35 Gal Tue, 05 Mar 2013 16:54:52 GMT 805c919c0f2da79629f1913c9d8c51b6 http://www.planetrena.com/air-bubbles.html We are currently having a problem where the output hose and canister are blowing air bubbles every second sometimes twice. we have checked all the hoses Mon, 04 Mar 2013 12:25:30 GMT ce2ef025d0958d565ddc6ddee38adcea http://www.planetrena.com/why-is-the-water-flowing-opposite-direction.html My rena filstar xp3 is taking in the water from the side hole and putting it into the filter through the center... I'm very confused is there somthing Sat, 02 Mar 2013 14:37:01 GMT b6ee7e505135a514d7b075f6e98a65c4 http://www.planetrena.com/xp-3-wont-start.html My XP3 will not start when plugged in, no humming, nothing! I've tried different electrical outlets with same results. Could the motor be shot? The filter Wed, 27 Feb 2013 13:02:33 GMT 4d36aaec36aaf963d1f55233c9f00819 http://www.planetrena.com/putting-air-bubbles-into-aquarium.html My Filstar XP is somehow sucking air. About every 5 mins I hear a noise and when I look over at the tank, the output pipe shoots a burst of air bubbles Sat, 23 Feb 2013 15:23:44 GMT 63efdf4446104d5c280ff77c9f589016 http://www.planetrena.com/shaft-got-stuck-inside-the-rotor-of-rena-filstar-xp3-filter.html The filter had been running without water for a while because the fish had knocked the intake tube down. I can still hear humming noise from the filter Tue, 12 Feb 2013 16:24:53 GMT f08e0fdc83d184b02054d0c036809531 http://www.planetrena.com/cloudy-water-with-no-changes-need-advice.html I have an xp3 on a 55 gallon tank. I have loved its performance. Absolutely nothing has changed in my tank dynamics in the year and a half that I've Thu, 31 Jan 2013 20:26:10 GMT cb84c1bace6054023cbbab8429e7fdc3 http://www.planetrena.com/clicking-popping-noise.html I purchased my API xp-m a little before Christmas and it works great! My only issue with it is it makes a random popping/clicking noise. I have checked Tue, 29 Jan 2013 15:49:31 GMT 76cd886b85ead15bb9b2ad6ce4d84fec http://www.planetrena.com/xp2-changing-from-tropical-to-marine-set-up-what-filter-materials-should-i-use.html I have had a tropical set up for years and about to change to marine. I want to replace all the foam filtration parts and things that go into my XP2. What Mon, 21 Jan 2013 18:45:36 GMT 004a1320ad7ef1ace929ed6c7caafba3 http://www.planetrena.com/power-outages-and-xpxl-not-priming-properly-when-power-returns.html 120Gal 60 wide and 26 high tank with 2/3 full of water for a turtle (just setup the tank 3 days ago). If I simulate a power outage when the power returns Mon, 21 Jan 2013 18:36:39 GMT 1129e65b245e1d922135b103ebc9f2d3 http://www.planetrena.com/water-driping-from-clamps-on-the-cannister.html got this filter for abt 3-4 months and it was working like a charm. Just followed the procedure for maintenance (done several times before successfully Mon, 21 Jan 2013 13:41:12 GMT 607296917286954e0a4a3aa7ea95614f http://www.planetrena.com/why-is-my-xp3-shutting-off-and-cutting-back-on.html My xp3 will run good for a few minutes then for some reason it cuts off. The magnet on the impeller got kind of hott but I haven't had this problem before. Sat, 19 Jan 2013 13:17:06 GMT 6dd8f90404bcf63ebd5e876572902581 http://www.planetrena.com/rena-filstar-xp4-wont-turn-on.html Hey there, Today I was cleaning out my Rena Filstar XP4, took it back in my room, primed it but didn't do it correctly because when I plugged in the unit Sun, 13 Jan 2013 14:50:55 GMT 403ba526a4b89b586e23585f7ff01d46 http://www.planetrena.com/problem-with-xp3-surging.html I have inherited a fish tank and all the equipment and it is now up and running. I do not know how old the equipment is but I would say hardly used. My Sun, 13 Jan 2013 14:37:09 GMT 993fd5f0bb880b507627c203139e4dcf http://www.planetrena.com/can-i-use-my-xp3-as-a-water-flow-diverter.html I need a better water circulation plan in my marine tank. I have all the powerheads I need and thought I had it set up pretty well, but I still collect Mon, 07 Jan 2013 22:17:23 GMT 23187d5084f01dbc8d1e5c8b0ec80761 http://www.planetrena.com/how-do-i-tell-if-i-have-an-xp1-2-or-3-there-is-nothing-on-it-i-bought-it-used.html I want to buy all the parts to rebuild but I need to determine which I have. I have a 60 gallon freshwater and it fits under the aquarium. A: Number Mon, 07 Jan 2013 22:05:45 GMT 8100a7d123a1d822db444b476812da70 http://www.planetrena.com/new-filter-wont-start.html My tank is a 125 gal. fresh water, filter is cannister type. it is filled with water, and intake and out put tubes have water in them. wont start. I took Mon, 31 Dec 2012 20:42:22 GMT d851b130bb2a0d3db33d1914d5d43d16 http://www.planetrena.com/does-my-filstar-xp-have-to-be-put-at-the-bottom-of-aquarium.html does my filstar xp have to be put at the bottom of aquarium A: Ye Sat, 29 Dec 2012 13:38:12 GMT d175e8fcfb65ee9c22d0583b15434ea6 http://www.planetrena.com/why-is-the-handle-being-difficult-to-put-down.html I have a rena filstar xp4 cannister filter. I put the top partwith the lever into the top of the filter. I had difficulty this time closing the lever. Wed, 26 Dec 2012 13:46:14 GMT e89102448494f9f5414a2ce79c16c756 http://www.planetrena.com/no-water-flow-and-filter-is-noisy.html a couple of days after cleaning my XP1 I found out that there is no water flow at all,and some noise came from the filter,I tried cleaning the rooter as Tue, 18 Dec 2012 13:36:10 GMT 1f4cc9f802ef58c46a1f0e81e7f7f47d http://www.planetrena.com/bubbles-coming-from-discharge.html EVERY FEW SECONDS BUBBLES SHOOT OUT FROM THE DISCHARGE A: This is normal if the filter has just been restarted. If this is happening 24 hours after restart/setup Thu, 13 Dec 2012 21:11:07 GMT 18fe50a67c89e37c80b846b32150969e http://www.planetrena.com/filstar-water-leak-at-quickdisconnect.html My Rena Filstar 3X is leaking water where the power cord comes out. It is about 4 yrs old. When I unhook the water line from the filter of there is water Wed, 12 Dec 2012 21:45:54 GMT acc975a14037d5c039c7b6c81a951ea6 http://www.planetrena.com/what-is-the-maximum-length-for-the-intake-tubing-on-the-xp4.html My aquarium is 30 inches deep. Can I extend the intake tubing (with additional extensions) to have it sitting about 6 inches from the aquarium floor. Mon, 26 Nov 2012 20:48:15 GMT cc346513a47fd9352a5729e5d8529f52 http://www.planetrena.com/what-causes-the-filter-to-surge-every-few-minutes-do-i-have-to-replace-the-gaskets-and-orings.html Sometimes, when I'm just changing the filter and hooking it back, it will not operate properly. I surges water into the tank every few minutes. I've Mon, 26 Nov 2012 20:33:12 GMT a5aa5693c35c57fb2c3596ea2cfe5ef9 http://www.planetrena.com/is-the-rena-filstar-xp1-to-powerful-for-10g.html I am going to have a 10g planted aquarium and was wondering if the XPS outflow would be adjustable to suit a 10g tank? A: The new Rena Filstar XP's are Mon, 26 Nov 2012 16:15:49 GMT 1948fdea9581558157158678636028da http://www.planetrena.com/is-it-safe-to-open-the-motor-housing-of-the-xp-canister-filter.html My xp filter no longer has warranty. I recently noticed that the power cord has a cut and exposed wire almost at the base of the wire, going into the Mon, 19 Nov 2012 14:58:42 GMT 3fbfbcb227ac2cc0c04d2f4ceade4df2 http://www.planetrena.com/just-bought-an-xp3-and-it-is-the-version-from-the-beginning-of-the-year-i-see-a-newer-box-in-the-store-labeled-the-same-are-there-any-product-differences.html Older version box of the xp3, the store owner said the newer boxed units just have less parts then the older box, otherwise all is still the same, that Mon, 19 Nov 2012 14:48:18 GMT 96bf7e2d4c2915a6292626a2e0109a37 http://www.planetrena.com/xp3-for-turtle.html My XP3 is currently being used for a turtle. The stream noise from the water returning to the tank has become annoying. Can I remove the outflow regulator Wed, 14 Nov 2012 21:14:27 GMT c355f6747d9c9c2135728ba7213b6453 http://www.planetrena.com/is-an-xp4-too-strong-for-a-90-gallon-community-tank.html My new xp4 didn't come with a spray bar and the flow is chucking my fish around. Any chance to reduce the flow of the filter to keep my fish a little Mon, 12 Nov 2012 13:25:27 GMT 6b84c573e75af8cb8282d5c5c08f0c58 http://www.planetrena.com/lever-on-quick-release-wont-go-down.html I have a Rena filstar canister filstar and was just doing routine cleaning, I removed the tubing from the disconnect to clean them but nothing else to Wed, 07 Nov 2012 12:40:32 GMT 3ffd4387eab003735654b56d0d91433e http://www.planetrena.com/rena-fountain-blog.html#Rena-OEM-Three-Pack-Solar-Lights-are-Here We are pleased to announce that we have just received the new Rena OEM Solar Lights! They will be available for sale 11/15/12! Mon, 05 Nov 2012 21:03:35 GMT e618a945c04b37a88fdc48e759305266 http://www.planetrena.com/motor-running-but-not-sucking-water-is-this-a-priming-problem.html The intake tube came lose while the filter was working. When we noticed this happened I don't know how many hours had passed. I reconnected the filter, Sat, 03 Nov 2012 11:34:13 GMT