What happened-only one sponge?

by Steve
(Los Angeles, CA)

First, thank you for the video. It really made setting up my new XP1 so easy. It is running beautifully.

I was expecting the media basket to have a 20ppi sponge along with the 30ppi sponge as is explained in the video. When I received the filter there was only the 30ppi sponge. Am I missing a sponge or was a change made since the taping of the video?
A: You may have contacted the wrong company. Mars Fishcare is the manufacturer of the Rena Filstar XP and provided the video. You can reach them at http://www.MarsFishcare.com